Voice Concepts - Our service is your solution
Voice Concepts mission is to bring their own highly trained and experienced resource together to help their clients to achieve greater business benefit and return on technology investment.
Voice Concepts has many years experience engaging with their Global partners to deliver maintenance and services for all Avaya PBXs and products (formally Nortel). We can offer full maintenance and support services on all Avaya products globally.
Voice Concepts engineers were amongst the first to install Avaya Contact Centre systems and have continued to be at the forefront of Avaya Red and Avaya Blue (formally Nortel) Contact Centre developments.
There are in excess of 30,000 Avaya Blue (formally Nortel) Contact Centre operations in the real world of competitive enterprises. Voice Concepts skilled engineers ensure that each Voice Concepts Avaya BlueContact Centre always functions at optimum performance levels.
Our success is based upon delivering the finest in business communication systems, installation, and service on a global scale.
From our UK HQ, we monitor and implement system changes in Europe, N America, S America, Asia, Africa and Australasia.
We offer full support for the full range of Avaya Red, Avaya Blue (formally Nortel), Cisco, Panasonic, Samsung, Ericsson, Alcatel, Mitel, Toshiba and Siemens. Including installation and scripting. We are also able to offer a full range of Avaya Meridian and Avaya Product Training for Technicians, Call Centre Supervisors and Call Centre Agents.
We also offer assistance with site surveys, cabling, and remote device configurations.
Aligned to Voice Concepts own internal professional resource, our network of vendor Partners extends throughout the globe, which allows Voice Concepts to provide support, maintenance and to develop services across all platforms.
We are able to Install, Maintain and Support Avaya Red, Avaya Blue (formally Nortel), Cisco, Siemens, Alcatel and Philips platforms through our Global Partner Network. As a result, we are familiar with the challenges and expectations of clients be they in the UK, Europe, North America, South America, Asia, Africa or Australasia. Currently, our partner network covers the UK, Europe, N America, S America, Asia, Africa and Australasia. This Global presence extends to over 120 countries.