Voice Concept has many years experience engaging with their Global partners to deliver maintenance and services for all Nortel PBXs and products. We can offer full maintenance and support services on all Nortel products globally.

Voice Concept engineers were amongst the first to install Nortel Contact Centre systems and have continued to be at the forefront of Nortel Contact Centre developments.

There are in excess of 30000 Nortel Contact Centre operations in the real world of competitive enterprises. Voice Concept's skilled engineers ensure that each Voice Concept Nortel Contact Centre always functions at optimum performance levels.

Our success is based upon delivering the finest in business communication systems, installation, and service on a global scale. To meet your voice requirements we can supply, maintain and support the following:

Nortel PBX systems

• Norstar
• Meridian 1
• Succession
• BCM

Nortel Applications

• Call Pilot
• Meridian Mail
• Symposium Call Centre
• Symposium Express Call Centre
• Auto Attendant

Nortel data networking products

• Passport
• Baystack

From our UK HQ, we monitor and implement system changes in Europe, N America, S America, Asia, Africa and Australasia.

We offer full support for Nortel Symposium and Nortel Symposium Express Call Centre products, including installation and scripting.

We are also able to offer a full range of Nortel Meridian and Nortel Product Training for Technicians, Call Centre Supervisors and Call Centre Agents.

We also offer assistance with site surveys, cabling, and remote device configurations.

Aligned to Voice Concept’s own internal professional resource, our network of vendor partners extends throughout the globe, which allows Voice Concept to provide support, maintenance and to develop services across all platforms.

We are able to Install, Maintain and Support Nortel, Siemens, Alcatel, Philips and Avaya platforms through our Global Partner Network. As a result, we are familiar with the challenges and expectations of clients be they in the UK, Europe, N America, S America, Asia, Africa or Australasia.

Currently, our partner network covers the UK, Europe, N America, S America, Asia, Africa and Australasia. This Global presence extends to over 110 countries.